Food Allergy Guide

According to the European Academy of Allergy and Clinical Immunology (EAACI), an estimated total number of 2 million individuals have been diagnosed with food allergies in the country, excluding those with lactose intolerance. Furthermore, 20 percent of the population in the county is affected by either 1 or more allergic disorders, including eczema, asthma, and anaphylaxis.

Research studies show that the most common allergens include eggs, sesame, peanuts, fish, tree nuts, milk, crustacean (a type of shell fish), gluten, soya, celery, sulphites, mustard, and lupin. Food allergies can at times be life threatening. Therefore, food allergies should be taken seriously by both food sellers, and consumers who have them.

Food Sellers

It is advisable for food sellers working with us as partners to comply with the European Food Information to Consumers Regulation No 1169/2011 (FIC). These regulations serve as a framework for catering outlets/ food sellers to conform with, thereby ensuring that information of the top allergens is provided to customers with food allergies.

Furthermore, food sellers are advised to:

  • Have proper allergen management procedures in place, including storage, preparation and even service areas.
  • Provide accurate information about ingredients used in the food prepared for consumers with allergies.
  • Avoid the indiscriminate use of allergens as garnishes like cheese or nuts unless they are essential part of the recipe.
  • If possible, designate a separate area to prepare allergen-free dishes when they are requested by the customers.
  • Note down customers’ allergies clearly on their order so that you can easily avoid using those ingredients.


Customers with allergies ordering food from our sellers are advised to notify them about their allergies when ordering food through our platform. This means that if you have food intolerance or allergy that can harm your health, please call the food seller directly and notify them before you place an order. We can provide you with the food seller’s phone number via live chat or call. However, if you’re unable to connect with them, then we recommend you to cancel your order.