Should you wish to cancel or amend an order that has been submitted, and payment has been authorised. You may contact out customer support team and they will try to contact the seller in order to communicate your requests.However there is no guarantee we will be able to reach the seller or seller will agree to your requests.
We are committed to to give highest standards of service to all our customers. However, if under any circumstances, you are not satisfied with the quality of the product or the service overall, please contact our customer support team within 48 hours of your order date. You can also leave us a review.
All prices and quality of our sellers is determined by them ( sellers ) not us ( homekooc ). However at any point if you feel dissatisfied or unhappy by a product, seller, delivery or price, please contact our customer support team. Our team will contact the seller and deal with the issue promptly.
All the content and photography material is been licensed and copyright. You may use any content or images for personal use . However, any commercial or marketing use of our content or images is not permitted.
If ( for any reason ) your payment is not authorised, your order will not be processed or reach to the seller.
We may terminate or suspend your right to use the website immediately with or without notifying you on our discretion.All Sellers on Homekooc are registered and comply with their local councils regulatory food and hygiene safety law.
PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
COD (CASH ON DELIVERY) is an optional feature offered to sellers. However, Homekooc management highly recommends NOT to use COD. Therefore, we, or us at Homekooc will not be responsible for any cancelled orders upon delivery. Sellers will require to take all matters regarding unpaid orders with customers individually.
I DID NOT RECIEVE ANY QUOTES FOR MY EVENT. DO YOU MAKE EXCEPTIONS AND GO EXTRA MILE TO FIND A SUITABLE SERVICE FOR MY EVENT?
We are expanding to many new within London. Drop us an email on email@example.com, we will do our best to accommodate your request
Our caterers and chefs are registered with their local council. They have acquired hygiene safety courses with a minimum of level 2.
IF I BOOKED A PRIVATE CHEF SERVICE THTOUGH HOMEKOOC APP, DOES YOUR CHEF BRING ALL THE COOKING EQUIPMENT WITH THEM?
No, the chef will not bring cooking equipment. They will use your kitchen equipment such as pans and utensils.
No, the chef does not set the table. Please make this arrangement prior to chef's arrival.
There will be additional charges, depending if chef is offering this service at extra cost.
A minimum notice of 24 hours is required.
No, The chef will arrive with the groceries, ingredients and spices and cook it in your kitchen.
Full refund if booking is 7 plus days away
50% Refund if your booking is 4 plus days away.
No refund if booking is less than 3 days away. In case of a genuine emergency please email us on firstname.lastname@example.org or what's App us on 07470533477.
we will seek to find you another chef with a similar menu urgently and compensate you a discount of 7.5% off your total order value. In case we cannot arrange another chef, you will be eligible for a 100% refund.
The chef is fully responsible for the delivery of the service and food. If the service is not being delivered to your satisfaction, please raise this with your chef during the event. If you are still unhappy with the outcome, please contact us on the same day of the event by 12 midnight.