Should you wish to cancel or amend an order that has been submitted, and payment has been authorised. You may contact out customer support team and they will try to contact the seller in order to communicate your requests.However there is no guarantee we will be able to reach the seller or seller will agree to your requests.
We are committed to to give highest standards of service to all our customers. However, if under any circumstances, you are not satisfied with the quality of the product or the service overall, please contact our customer support team within 48 hours of your order date. You can also leave us a review.
All prices and quality of our sellers is determined by them ( sellers ) not us ( homekooc ). However at any point if you feel dissatisfied or unhappy by a product, seller, delivery or price, please contact our customer support team. Our team will contact the seller and deal with the issue promptly.
All the content and photography material is been licensed and copyright. You may use any content or images for personal use . However, any commercial or marketing use of our content or images is not permitted.
If ( for any reason ) your payment is not authorised, your order will not be processed or reach to the seller.
We may terminate or suspend your right to use the website immediately with or without notifying you
on our discretion.All Sellers on Homekooc are registered and comply with their local councils
regulatory food and hygiene safety law.
PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
COD (CASH ON DELIVERY) is an optional feature offered to sellers. However, Homekooc management highly recommends NOT to use COD. Therefore, we, or us at Homekooc will not be responsible for any cancelled orders upon delivery. Sellers will require to take all matters regarding unpaid orders with customers individually.